You can find useful information as well as earlier documentation here

Instruction to use:
Clicking on a link below will normally open the document in a browser and you can read, or down load it from there. If you want to copy, or download the document to keep, 'Right-Click' it with you mouse and select 'Save As'

There are also some videos explaining more fully what the Professional Recovery Operators Federation and the Campaign for Safer Roadside Rescue & Recovery are trying to, and have succeeded in achieving.

Please note the IVR Say

Regarding the COVID-19 Rescue Protocol (above).  There have been amendments to include the commercial vehicles aspect, there are clear links to SURVIVE Safe System of Work copy attached, as well as taking into account what we have now learned about the spread of the virus. 

However the advice continues to follow Government transport guidelines and the underlying advice around PIVR (Person In-Vehicle Recovery) remains unchanged i.e. only trained operatives should use the protocol guidance and that insurance companies should be consulted before using the protocol guidance and that it should only be used as a last resort and to the first place of safety.

Please ensure your technicians familiarise themselves with this updated version and you will need to re-issue the reverse side of the sheet to customers as there have also been adjustment on that.


  • Police Scotland want to keep this activity to a minimum in Scotland and, as laid out in the Survive guidance this should be used as a last resort.
  • Where this procedure is being used Police Scotland ask that the recovery technician make a phone call to the police on every occasion via the 101 telephone number and they will make every effort to attend to support the activity. This will include being escorted at 30mph to a safe location.
  • On the rare occasion that a police resource is not available then the technician should follow the Survive guidance.
  • On all occasions, the vehicle/occupants should be moved to the nearest point of safety.

Video Media


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